Shipping & Returns
Shipping Policy
At Emerald Music, we understand the importance of timely delivery and careful packaging of your sheet music. Our shipping policy is designed to ensure that you receive your order in perfect condition and within the shortest time possible. Please note that if your order contains an item currently out of stock, we will ship only ship the order once all items are back and stock and the order is complete. If, for any reason, an item will take longer than 1-2 weeks to be restocked, then we will contact you to confirm how you wish your order to be handled. Should you require your items sooner, please contact us to explore what arrangements we can put in place.
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We offer free shipping for all orders over €50. For orders below €50, a flat shipping fee of €6.50 will be charged.
Your parcel will be handled by AnPost. We recommend providing your Eircode along with your address when purchasing.
As Christmas is approaching, we expect delays to shipping times. We recommend ordering as soon as possible to avoid delays. No orders will be shipped after Wednesday 18th of December, with orders expected to resume on December 30th
Please note that we are currently only able to ship within the Republic of Ireland and Northern Ireland. Please contact us directly if you require International Shipping.
At Emerald Music, we pride ourselves on excellent customer service. If you have any questions or concerns regarding your shipment, please do not hesitate to contact us, and we will be happy to assist you in any way possible.
Return & Exchange Policy
At Emerald Music, we want you to be completely satisfied with your purchase. If you receive an item which is damaged, we are happy to replace the item within 14 days of purchase. To complete the refund, proof of purchase is required. Once the item is returned to us in correct condition, we will issue a full refund or exchange for a similar product.
For commercial reasons, we cannot exchange or refund an item that is in proper condition.
At Emerald Music, we value our customers, and we strive to provide the best possible service. If you have any questions or concerns regarding our return and exchange policy, please do not hesitate to contact us, and we will be happy to assist you in any way possible.